How to Use the Elburn Resident Portal
The Resident Portal is your online hub for accessing Village services quickly and easily. Follow these steps to get started and make the most of your account:
1. Create Your Account
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Visit elburn.gov/portal.
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Click the "Dashboard" tab.
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Click “Create an account”.
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Fill in your name and email address.
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Set a secure password and agree to the portal terms of use.
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Verify your email address through the confirmation message sent to your inbox.
2. Log In
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Return to the portal login page.
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Enter your email and password.
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Click “Sign In” to access your personalized dashboard.
3. Explore Your Dashboard
Once logged in, your dashboard is your central hub for:
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Favorite Links: Quick access to forms, payment pages, and commonly used services.
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Notifications: View alerts for Village updates, public meetings, and other announcements.
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Featured Services: Recommended actions and important updates from the Village, especially helpful for new users.
4. Manage Your Services
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Pay Utility Bills: Make secure online payments, view billing history, and set up recurring payments.
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Report a Concern: Submit issues such as potholes, streetlight outages, or other non-emergency concerns. Upload photos if needed.
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Subscribe to Notifications: Select topics like meeting agendas, newsletters, or press releases to stay informed.
5. Customize Your Experience
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Add or remove favorite links for easy access to the services you use most.
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Adjust notification settings so you only receive the updates you want.
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Update your personal information at any time.
6. Stay Connected
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Check your dashboard regularly for new updates, announcements, and community alerts.
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Use the portal to communicate directly with Village staff on non-emergency requests.
The Resident Portal is designed to save time, streamline your interactions with Village Hall, and keep you informed.
Visit elburn.gov/portal to create your account and start using the Resident Portal today!